Privacy Policy
Passionate About Care Ltd
1. Who We Are
Passionate About Care Ltd is a domiciliary care provider delivering personal care and support services to individuals in their own homes.
We are the data controller responsible for your personal data.
Contact Details:
Passionate About Care Ltd
Suite 5, 28 The Spain Buildings, Petersfield, Hampshire GU32 3LA
Email: enquiries@passionateaboutcare.co.uk
Phone: 02392-593989
If you have any questions about this notice or how we use your data, please contact us using the details above.
2. What Information We Collect
We may collect and process the following types of personal data:
General Personal Data
- Name
- Address
- Telephone number
- Email address
- Next of kin details
Special Category Data (Health & Care)
- Medical conditions
- Care needs and assessments
- Medication information
- Risk assessments
- Care plans
Website & Enquiry Data
- Information submitted via contact forms
- Job application details
- Website usage data (via cookies if applicable)
3. How We Use Your Information
We use your information to:
- Assess and deliver safe, effective care
- Communicate with you and your family
- Manage care packages and reviews
- Respond to enquiries via our website
- Process job applications
- Meet legal and regulatory requirements
4. Lawful Basis for Processing
We process your data under the following legal bases:
- Contract – to deliver care services
- Legal Obligation – to meet regulatory requirements
- Legitimate Interests – to respond to enquiries and manage services
For health-related data (special category data), we rely on:
- Health and Social Care Provision (UK GDPR Article 9)
5. Who We Share Your Data With
We may share your data with:
- Local Authorities (e.g. funding bodies)
- Healthcare professionals (GPs, nurses, hospitals)
- Regulatory bodies such as the Care Quality Commission
- Secure care management systems (e.g. CareLineLive)
- Emergency services where required
We only share information that is necessary and ensure it is done securely.
6. How We Store and Protect Your Data
We take data security seriously and use:
- Secure digital care systems (e.g. CareLineLive)
- Password-protected devices and systems
- Access controls to limit who can view information
- Secure storage of any paper records in client homes and office systems
We retain data only for as long as necessary in line with legal and regulatory requirements.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Request transfer of your data
To exercise your rights, please contact us.
You also have the right to complain to the Information Commissioner’s Office (ICO).
8. Cookies (Website Use)
Our website may use cookies to:
- Improve user experience
- Monitor website performance
You can control cookies through your browser settings.
9. Data Retention
We retain personal data in line with health and social care regulations. Typically:
- Care records are kept for several years after services end
- Recruitment data is retained for a limited period unless required longer
10. Changes to This Privacy Notice
We may update this privacy notice from time to time. The latest version will always be available here on our website.
